The maximum number of calls dialed per second (CPS) is __ per organization.

The maximum number of calls dialed per second (CPS) is __ per organization.

• A. 5
• B. 15
• C. 25
• D. 50

Answer: (B)

The correct answer regarding the maximum number of calls dialed per second (CPS) being 15 per organization is based on the operational guidelines set by Genesys Cloud CX. This limit is established to ensure efficient call handling and to maintain the quality of service during outbound dialing campaigns. Dialing too many calls per second can lead to issues such as network congestion, poor customer experience due to delays, or even regulatory violations regarding automated dialing practices. By setting a defined limit, Genesys ensures that organizations can manage their outbound campaigns effectively without overwhelming their systems or negatively impacting call quality.

The correct answer regarding the maximum number of calls dialed per second (CPS) being 15 per organization is based on the operational guidelines set by Genesys Cloud CX. This limit is established to ensure efficient call handling and to maintain the quality of service during outbound dialing campaigns.

Dialing too many calls per second can lead to issues such as network congestion, poor customer experience due to delays, or even regulatory violations regarding automated dialing practices. By setting a defined limit, Genesys ensures that organizations can manage their outbound campaigns effectively without overwhelming their systems or negatively impacting call quality.